Spent an hour shopping and choosing items? Customers can look forward to doing it all again. #2 If there's a problem with the order's payment processing, doesn't even have the decency to put those items that never had an opportunity to ship back into the customer's waiting 'Cart' area.

#1B) Yes, Amazon is aware that it deletes the order view from customers' accounts. There's no way to trace the order - or what was in that order.

Choosing orders from the last 30 days won't work. In other words,there's no order number to be able to provide an agent, and no way to see that the order was even originally placed - period. #1) Yes, Amazon will make an order that it never processed disappear from the customer's account. Amazon's method of dealing with orders it doesn't process is aggravating, and completely unprofessional.Īfter spending thirty minutes on the phone with, the following was revealed: It's really not clear what triggered the order to be kicked back, and isn't relevant. It was a security glitch for an infrequently-used credit card - and that's not necessarily Amazon's fault. And that 'never happened' includes not even putting those items back into your account's Cart-so a customer could place the order again. The online retailer makes it seem like that order attempt simply never happened. Amazon can see your order but the company won't give its customers that courtesy of any order history on things that don't go through. If you wonder what happened to your order history after a security glitch with a credit card that meant an order never processed or shipped, keep wondering.

Amazon deleted my order history